Refund Policy

Refund Policy

Should you become dissatisfied with our services within the first 30 days of your account activation, Koallo Inc. will refund your fees.

Our refund policy does not apply to any additional items or services not included in the hosting plans, such as domain names, extra bandwidth, additional features, etc. Any setup fees, overage fees or policy violations are nonrefundable. The costs of any domain names supplied with multi year hosting packages will be charged if the multi year package is cancelled.  Registration fees for .CA domains deleted during the Add Grace Period may be refunded.

The 30 day money back guarantee does not apply to reseller’s resold accounts, or any fees associated with these accounts. No refunds are available after 30 days. Any cancellation request must be made by email to accounts@koallo.ca.

Cancellations via the telephone are not accepted. If paid via credit card or Interac, refunds will be credited back to the account holder’s card within 30 days of receipt of cancellation. Any accounts terminated by Koallo Inc for violation of our Acceptable Use Policies do not qualify for the 30-day money back guarantee and will receive no refunds.

LIMITATION OF LIABILITY. You agree that our entire liability, and your exclusive remedy, with respect to any Services(s) provided under this Agreement and any breach of this Agreement is solely limited to the amount you paid for such Service(s). Neither we, nor our contractors or third party beneficiaries shall be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of the Services or for the cost of procurement of substitute services. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions, our liability is limited to the extent permitted by law. We disclaim any and all loss or liability resulting from, but not limited to: (1) loss or liability resulting from access delays or access interruptions; (2) loss or liability resulting from data non-delivery or data mis-delivery; (3) loss or liability resulting from acts of God; (4) loss or liability resulting from the unauthorized use or misuse of your account identifier or password; (5) loss or liability resulting from errors, omissions, or misstatements in any and all information or services(s) provided under this Agreement; (6) loss or liability resulting from the interruption of your Service. You agree that we will not be liable for any loss of registration and use of your domain name, or for interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum liability exceed 1 hundred ($100.00) dollars.

April 2016